Last updated: 20 January 2026
LUNA SRLS Unipersonale (P.IVA 14606200963) ("we", "us", "our") is committed to protecting the privacy of your personal information. This Privacy Policy outlines how we collect, use, disclose, and store your personal information in accordance with the GDPR (EU Regulation 2016/679) and the Italian Privacy Code (Legislative Decree 196/2003). By using our website or providing us with your personal information, you consent to the practices described in this policy.
We may collect the following types of personal information: your name, email address, phone number, postal address, payment information (credit card details are processed securely and not stored by us), order history and product preferences, IP address and browser information, and any other information you voluntarily provide to us through forms, surveys, or correspondence. We collect this information when you place an order, create an account, subscribe to our newsletter, contact our customer service, or browse our website.
We use your personal information for the following purposes: to process and fulfil your orders, to communicate with you about your orders and enquiries, to provide customer support and warranty services, to send you marketing communications (with your consent), to improve our website and product offerings, to comply with legal obligations, and to prevent fraud and protect the security of our business. We will not use your personal information for purposes other than those outlined above without your consent.
We may disclose your personal information to: our delivery and logistics partners for order fulfilment, payment processors for secure transaction processing, IT service providers who assist with our website operations, professional advisors such as accountants and lawyers, and government authorities when required by law. We do not sell, rent, or trade your personal information to third parties for marketing purposes. All third-party service providers are contractually required to handle your information in accordance with Italian/EU privacy laws.
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our security measures include SSL encryption for all data transmissions, secure payment processing through PCI-DSS compliant providers, restricted access to personal information on a need-to-know basis, and regular security audits and updates. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and personalise content. You can manage your cookie preferences through your browser settings. Disabling cookies may affect the functionality of our website. We use analytics tools to understand how visitors interact with our website, and this data is collected in an anonymised form.
Under the GDPR, you have the right to: access the personal information we hold about you, request correction of any inaccurate or outdated information, request deletion of your personal information (subject to legal obligations), opt out of marketing communications at any time, and lodge a complaint if you believe we have breached the GDPR. To exercise any of these rights, please contact us using the details provided below.
Some of our service providers may be located overseas. Before disclosing your personal information to an overseas recipient, we take reasonable steps to ensure that the recipient complies with the GDPR or is subject to a substantially similar privacy regime. By providing your personal information to us, you consent to such overseas disclosure where necessary for the purposes outlined in this policy.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.
If you believe we have breached your privacy rights under the GDPR, you may lodge a complaint with us. We will investigate your complaint and respond within 30 days. If you are not satisfied with our response, you may escalate your complaint to the Italian Data Protection Authority (Garante per la protezione dei dati personali) at www.garanteprivacy.it.
LUNA SRLS Unipersonale
P.IVA: 14606200963
Address: Via Padova 221, 20127 Milano (MI), Italy
Email: [email protected]
Phone: +39 02 1234 5678